Posted: August 17, 2023 By Brandon Lowe

A Day in the Life of a Customer Operations Associate with Brandon Lowe

Brandon Lowe, Customer Operations Associate at Liberis shares what a 'day in the life' looks like.

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What’s your name and what do you do at Liberis and where in the world do you work? 

My name is Brandon Lowe and I am a Customer Operations Associate based in the US. I offer excellent customer service to our merchants by providing them with deal statements, answer any questions they have about their accounts and set up their payments process so they can receive funding for their businesses.

From the moment you wake up in the morning, what do you look forward to for the day ahead? 

I look forward to answering calls and emails from our merchants so that they feel at ease that their business is in good hands and taken care of in the future as we provide them with funding to maintain their daily operations. It feels good to help others and to help them keep their dreams alive.  

Describe a typical day for you in your role. 

I start my day off with answering any emails that I may get over night, then usually sit in a few meetings on new procedures that are being implemented in my role. The rest of the day is spent answering calls and emails about account balances or updates on where the merchant is at in the funding process. I also work on getting agreements signed in a timely manner so we can submit a merchant’s paperwork to the appropriate place and get them set up to receive funding for their business.

What advice would you give a colleague whose just joined your team? 

Take control of every situation and be proactive. Ask as many questions as possible to get the best understanding of any project or task.

Are you office based, remote or hybrid? What are the pros and cons, if any? 

I’m based in Atlanta, where we have a great office location at Ponce City Market. I work in the office three days a week. The pros are great, because it offers me flexibility to work from home on days that I need to be present at the house to help out family. The cons are Atlanta traffic, but there’s just no way around that. I love my work schedule and the flexibility that’s offered to me at Liberis.

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