Customer Feedback Policy
At Liberis, we do everything possible to make sure that our customers receive the best possible service and are treated fairly. There may be times, however, where we do not get things right the first time and the service you receive falls short of both of our expectations.
If you are not completely happy with any aspect of our service, please let us know. We welcome your feedback as it gives us both the opportunity to put things right and to make improvements to our product and service.
How do I contact Liberis about a complaint?
Please contact us in one of the following ways.
Phone: 0303 313 0070
What is needed from me?
We will aim to resolve your complaint as quickly as possible, to help us do this, please include the following details when contacting us.
What happens once I have made my complaint?
Can I escalate my complaint to the Financial Ombudsman Service?
The Financial Ombudsman Service will not be able to settle a dispute with Liberis, however, we always aim to investigate and resolve your complaint in a fair and transparent manner. It is important when making your complaint, that we are provided with as much information as possible which will help us understand what went wrong and what actions need to be taken to put things right.