At Liberis, we do everything we can to make sure that our customers receive the best possible service and are treated fairly. There may be times, however, where the service you receive falls short of both of our expectations.
If you are unhappy with any aspect of our service, please let us know. We welcome your feedback as it gives us the opportunity to put things right and to make improvements to our product and service.
How do I contact Liberis about a complaint?
UK and Ireland
Email: complaints@liberis.com
Phone: 0303 313 0070
Address: Scale Space Building, Ground Floor, 58 Wood Lane, London.
North America (US, Canada)
Email: complaints@liberis.com
Phone: [+1(844) 754-2370](tel:+1(844) 754-2370)
Address: 675 Ponce de Leon Ave, NE, Suite 7500, 8500 & NE223, Atlanta, GA 30308
NORDICS (Sweden, Finland, Iceland, Denmark, Norway)
Email: complaints@liberis.com
Phone: +4620881501
Address: Artillerigatan 8, 114 51 Stockholm, Sweden.
CEE and Germany (Czech Republic, Slovakia, Poland)
Email: complaints@liberis.com
Phone: GERMANY: [+49 89 38038340](tel:+49 89 38038340) POLAND: [+48 221 036 266], CZECH REPUBLIC: [+42 022 888 2608] and SLOVAKIA: [+42 123 305 6374]
Address: Brienner Str. 45 a-d, 80333, München, Germany
What is needed from me?
We will aim to resolve your complaint as quickly as possible. To help us do this, please include the following details when contacting us:
What happens once I have made my complaint?
Can I escalate my complaint to the Financial Ombudsman Service?
If you decide to make a complaint, please provide as much information as possible, so we can determine whether something went wrong and what actions we need to take to put things right.
If you decide to make a complaint, please provide as much information as possible, so we can determine whether something went wrong and what actions we need to take to put things right.
If you decide to make a complaint, please provide as much information as possible, so we can determine whether something went wrong and what actions we need to take to put things right.