At Liberis, we do everything we can to make sure that our customers receive the best possible service and are treated fairly. There may be times, however, where the service you receive falls short of both of our expectations.
If you are unhappy with any aspect of our service, please let us know. We welcome your feedback as it gives us the opportunity to put things right and to make improvements to our product and service.
How do I contact Liberis about a complaint?
Please contact us in one of the following ways.
Phone: 0303 313 0070
Address: Scale Space Building, Ground Floor, 58 Wood Lane, London.
What is needed from me?
We will aim to resolve your complaint as quickly as possible. To help us do this, please include the following details when contacting us:
What happens once I have made my complaint?
Can I escalate my complaint to the Financial Ombudsman Service?
The Financial Ombudsman Service will not be able to settle a dispute with Liberis, however, we always aim to investigate and resolve your complaint in a fair and transparent manner.
If you decide to make a complaint, please provide as much information as possible, so we can determine whether something went wrong and what actions we need to take to put things right.