Posted: October 12, 2023 By Leanne Mills

A Day in the Life of a Head of Delivery with Leanne Mills

Leanne Mills, Head of Delivery at Liberis shares what a 'day in the life' looks like.

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What’s your name and what do you do at Liberis and where in the world do you work?

Hi, I’m Leanne Mills and I’m currently the Head of Delivery at Liberis, based in London, UK.

Describe a typical day for you in your role.

In my role, I am responsible for overseeing and managing a diverse portfolio of deliveries. This involves working on various projects and initiatives across multiple teams, ensuring that they are properly planned, resourced, and executed to achieve Liberis’s goals and objectives.

On a daily basis, I start my day by checking the status of ongoing initiatives and managing all direct messages to the business. This ensures that all team members are well-informed and up-to-date on the latest developments. Additionally, I work closely with stakeholders to engage them in the journey, whether it’s expanding into new markets, aligning teams towards a common goal, or onboarding new partners. By doing so, I ensure that all projects are delivered on time and meet the highest standards.

As part of my role, I analyse our delivery processes to identify bottlenecks and make informed decisions to streamline workflows and enhance the overall delivery experience. This continuous analysis enables me to make informed decisions and implement necessary changes to streamline workflows and ultimately enhance the overall delivery experience. It also allows me to stay proactive and ensure that the delivery operations are running smoothly and efficiently, meeting the needs and expectations of our customers.

From the moment you wake up in the morning, what do you look forward to for the day ahead?

Every day brings new opportunities and challenges. I strangely enjoy the context switching as it gives me a chance to embrace new challenges and make a positive impact. Each morning, I wake up with the thought of how I can create a repeatable operating pattern for executing initiatives. This involves increasing our output to the point where complex deliveries are done quickly and become part of our regular workflow.

What are your stand-out memories of working at Liberis so far?

We have made significant progress in our speed to market. By introducing and building up a partner-delivery function, we have not only reduced the time it takes to launch to a new partner, but also improved our overall efficiency. With this new function in place, we are now able to launch to a new partner within days instead of months, which has greatly accelerated our go-to-market process. This streamlined approach allows us to consistently meet launch deadlines without incurring significant increases in costs or putting excessive strain on our capacity. As a result, our business expansion strategy has been positively impacted, enabling us to grow and scale at a faster pace.

What advice would you give a colleague who has just joined your team?

For a colleague who has recently joined the Delivery Management team, my advice would be to take advantage of every opportunity to learn and develop. Take a proactive approach in acquiring knowledge, eagerly absorb insights from experienced team members, and be open to new ideas. Don’t hesitate to ask questions and seek guidance when necessary.

In addition, focus on promoting effective cross-functional delivery by working closely with other team members and effectively communicating the value of your role to both technical and non-technical stakeholders. It is also important to establish credibility and influence across departments.

What do you look forward to most in Liberis’ future?

In Liberis’ future, I am most excited about the potential for further growth. I look forward to exploring new markets, expanding our partnerships, and continuing to deliver exceptional results for our customers. We are only just getting started, and I am eager to be a part of it!

Are you office based, remote or hybrid? What are the pros and cons, if any?

I’m currently office based. My role heavily relies on collaborating and working with multiple teams and disciplines across the organisation. In my opinion, it is essential to come together face to face in order to build a relationship of trust. Building this level of trust promotes influence, which is a crucial requirement for this role.

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